Fatena Williams

Fatena Williams is Managing Director/General Manager at Life Hotel, and Rooms Operations Specialist & Social Media Guru of GAM hospitality. Her role currently includes overseeing a rebranding project; supporting GAM’s commitment to operational excellence by facilitating collaboration between operations, sales, and revenue management; and driving GAM's global marketing into the digital realm of direct consumerism. She is serving her third term on the Board of Directors of New York State Hospitality and Tourism Association. Additionally, Fatena serves as a Hospitality Professor at NYIT College and Chair at Sustainability Committee Hotel Association of NYC. She is a Social Responsibility Awards Winner and the Reining Miss Tourism USA 2017. Previously, she held positions with Intercontinental Hotel Group (IHG), Carlson and Independent Boutique Hotels Group.

Maggie Fosdick

As Vice President of Client Success at Engagement Labs, Maggie Fosdick is dedicated to providing solutions for clients to better understand how social influence is impacting their businesses. Having studied marketing and advertising performance for the last 15 years, she is a strong believer that uncovering the patterns and triggers of consumer conversation is imperative to driving a brand’s success. As a former client of the company, she has brought a valuable perspective to the development of TotalSocial measurement and analytics tools, which provides brands with a 360-degree view of how audiences are talking about their brand, both online and offline. Prior to joining Engagement Labs, Maggie held a variety of senior-level consumer insights positions at both media agencies and media owners including Universal McCann and NBCUniversal, always with a focus on translating data and analytics into ideas and actions. Maggie holds a Bachelor of Arts in Communications from Penn State University.

Chris FJ Lynn

Chris FJ Lynn is a Global Specialist in understanding the complexities of international planning and sourcing having planned events on 5 continents. A dynamic individual and leader who thinks outside the box through the use of creative thought, experience and solicitation of individual view points from all invested stakeholders! As the face and voice of London for business tourism in North America, Latin America and Asia Pacific, he is well versed in working with people from all walks of life and cultures. An Industry Leader and influencer through his involvement with PCMA as the Immediate-Past President of NYPCMA and role on the Corporate Task Force. His unique perspective and experience has created his own brand and persona as Mr London (@MrLondon2012). Always open to new ideas and perspectives and connecting these ideas and people to create exciting events and marketing campaigns. Chris FJ Lynn is the VP for London & Partners (the CVB for London).

Lauren Koenig

Travel activist, company founder and TWIP CEO, Lauren A. Koenig grew up in the Midwest. Educated at Ball State University while holding a 4-year Presidential Scholarship, she left her hometown of Chicago at the invitation of the French Ministry of Education to teach English. Lauren welcomed the challenge of working abroad; travel became a hallmark of her early and future stage development. Returning to Chicago, she worked for Anita Dee Yacht Charters before joining The International Kitchen, the leading provider of cooking school vacations covering Italy, France and Spain. These travel related business experiences enabled Lauren to identify and create a unique, distinctive product offering: TWIP - Travel With Interesting People. TWIP is the only travel website that empowers global and domestic travelers to find each other based upon their individual personal desires or what the company coined, ‘Travanality.’ The travel market is becoming increasingly cluttered thereby enabling TWIP's unique competitive advantage to stand out from the pack. TWIP offers travelers the opportunity to travel to the most interesting countries in the world, discovering global events and exciting, exclusive adventures. While importantly, being compatible with each travelers previously identified needs. From birth, Lauren has spent her summers at her family’s lake house in Muskoka, Ontario. Not quite understanding the bi-lingual language on the back of the Canadian cereal boxes, this was enough motivation for her to go learn French, and eventually move to France. Her summers were filled with fishing, slalom skiing and photography, her favorite hobbies. Anyone that knows Lauren understands she has a love affair and an abiding passion for travel, especially Montreal, Prague, Beirut, South Africa and of course, Muskoka destinations. Lauren is an Alumni of the Women's StartUp Lab Accelerator in San Francisco, CA; class of Spring 2015 and the 20/20 Startups Accelerator in NYC, class of Fall 2016. Lauren can be reached at Lauren@twip.co.

Thorin McGee

Thorin McGee is Editor-in-Chief of Target Marketing, a monthly magazine and online publishing operation that is the authoritative source for direct marketing best practices and advice. He oversees editorial direction and product development for all Target Marketing products, including its magazine, website, daily e-newsletter, e-learning programs and live events. Since joining the Target Marketing Group in 2007 with Catalog Success (Now Retail Online Integration), Thorin has written and spoken about a wide variety of marketing topics. That work includes conducting the annual Media Usage Forecast and Top 50 Mailers research projects, and hosting frequent webinars and events for the direct marketing community.

Ginger Conlon

Ginger Conlon, chief content strategist at CustomerAlchemy.net, has covered marketing, sales, and customer service strategies and technologies for more than 25 years. She has served as chief editor of Direct Marketing News, 1to1, and CRM magazines. Ginger was honored with a Silver Apple lifetime achievement award for her contributions to the marketing industry, and was cited as a “Top 100 Most Social Customer Service Pros on Twitter” and a “Top 25 CRM Influencers You Should Be Following.”